Customer Safety
The health and safety of all our participants is paramount and we have taken the necessary steps and precautions to ensure our customers remain safe whilst abroad.
Safety reviews
We utilised the services of Covert Protection Ltd as our specialist safety providers. We also closely monitor Foreign and Commonwealth Office advice for each of the countries in which we operate.
Risk Assessments
We have risk assessments on file for each of the destinations in which we operate. All aspects of our programmes, from transfers to diving are reviewed on an on-going basis.
Crisis Management Plans
We have a crisis management plan in place. In the unlikely event of an accident or public incident within the country you are visiting, we have set protocols in place to ensure the right people are contacted and you are evacuated if necessary.
24/7 UK Support and overseas staff
When you travel with us we ensure you are safe and comfortable during your placement. We have a 24 hour UK land line for emergencies which gets re-directed to a mobile outside office hours. We also have UK speaking ground staff, medical staff and representatives in each country.
Diving emergency and first aid
Although unlikely, we have checked to make sure decompression treatment is readily accessible in each of the countries in which we operate. We also ensure that all destinations have on-site medical staff (fully trained and qualified) and that first-aid and oxygen leave with every dive in case of an emergency.
Diving Insurance
We are act as an introducer to Dive Master Insurance Consultants. The company offers an International Diving Emergency Card (IDEC) as part of their policies which ensures you receive treatment for any diving related illness anywhere in the world. Our customers receive a 5% discount on any of their insurance policies.*
* updated 14th November 2011 - link available after booking received.
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